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Privacy Policy

Privacy Policy

This Privacy Policy was last updated on April 15, 2026 and applies to citizens and legal permanent residents of South Africa.

1. Introduction

This Privacy Policy explains how 4XX Online (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://4xxonline.co.za.

We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable laws in South Africa, including the Protection of Personal Information Act (POPIA).

2. Business Information

  • Trading Name: 4XX Online (also referred to as “4XX”)

  • Business Type: Sole Proprietor

  • Location: Worcester, Western Cape, South Africa

  • Website: https://4xxonline.co.za

3. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

4. Information We Collect

We collect the following types of personal information:

4.1 Information You Provide

When you place an order or create an account, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account login details

4.2 Order Information

  • Purchase history

  • Order details

Note: Payment details are not stored on our website. Payments are processed securely via a third-party payment provider.

4.3 Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address

  • Browser and device information

  • Basic usage data

  • Cookies (see Section 8)

5. How We Use Your Information

We use your personal information to:

  • Process transactions, manage payments, and facilitate the delivery of products via our chosen courier partners.

  • Respond to your inquiries, handle returns, and provide updates regarding your order status.

  • Maintain accurate financial records and comply with statutory obligations required by the South African Revenue Service (SARS) and other applicable regulatory authorities.

  • Ensure the proper technical operation, administration, and improvement of our website.

  • detect, prevent, and investigate fraudulent activity, security breaches, or misuse of our website.

Note:
We do not use your personal information for unsolicited marketing or advertising purposes without your explicit opt-in consent.

6. Payments

We use PayFast to process payments securely.

  • We do not store or have access to your card or payment details

  • Payment information is handled directly by PayFast in accordance with their privacy and security standards

7. Sharing Your Information

We only share your personal information where necessary:

  • Payment processors (PayFast) – to complete transactions

  • Courier and delivery services – to ship your orders

  • Hosting provider (domains.co.za) – for website infrastructure

We do not sell, rent, or trade your personal information to third parties.

8. Cookies

Our website uses cookies to:

  • Enable cart and checkout functionality

  • Maintain login sessions

  • Ensure proper website performance

You can disable cookies in your browser settings, but this may affect site functionality.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

    • In accordance with applicable South African laws, including tax regulations, we retain records of purchases (which may include your name, contact details, and order history) for a period of up to 5 years.

    • If you create an account on our website, your personal information will be retained for as long as your account remains active.

    • After the applicable retention period expires, or upon a valid request for deletion (subject to legal obligations), your personal information will be securely deleted or de-identified so that it can no longer be linked to you.

10. Your Rights (POPIA)

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to or restrict certain processing

To exercise any of these rights, contact us using the details above.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

  • Secure website hosting

  • SSL encryption (HTTPS)

  • Secure payment processing via PayFast

However, no method of transmission over the internet is completely secure.

12. Third-Party Services

Our website may rely on third-party services, including:

  • Payment providers

  • Courier companies

  • Hosting providers

  • Google fonts

These third parties may process your data in accordance with their own privacy policies.

13. Children’s Privacy

Our website is not specifically directed at children, and we do not knowingly collect personal information from minors.

14. International Transfers

We currently operate within South Africa. However, some third-party service providers may process data outside of South Africa.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page without prior notice.

16. Related Policies

Returns and refunds are governed by a separate policy available on our website.

17. Future Changes

As our business grows (including potential collaborations, marketing tools, or additional services), this Privacy Policy may be updated to reflect new data practices.

18. Consent

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

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